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When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.Īn Accommodation may choose to reply to a review. Any violation of our review guidelines.if the writer is claiming to be someone else) Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence.emails, phone numbers or credit card info) Personal or sensitive information (e.g.

However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative. If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. Funny thing was that around the corner of the room there was a shower stall in the original box.Hotel didn't seem all that fully booked so I didn't get why they put me in a room with a known defect.Each review score is between 1-10. The second looked at my picture and just shrugged and even knew the room number. The first staff member assured me they d fix it. I felt a bit bad for housekeeping so I tried to talk to the hotel staff about this. So I ended up with a flooded bathroom floor every single day. It seemed hastily put together with a poor fitting door frame and lacked a shower stall.

Housekeeping did steal my second duvet which I need to keep my feet warm (hotel doesn't cater to tall people) but I just stole it backBiggest disappointment for me was my bathroom. Bed was nice, medium instead of rock hard what I encountered recently. Strong wifi and I clocked a 150m up/down. Loads of meats and cheeses and laid out without refrigeration.Rooms seem to be really recently refurbished. However they don't play loud music so you mainly have the sound of people talking.Second floor is the bar and the breakfast room. It's open air in the courtyard where all the hotel rooms also have their windows which is a bit of an issue sometimes. There is free parking.Groundfloor is a grill restaurant with inexpensive but not bad grilled meat. Location is quite central with a supermarket across the road and a liquor store next door. They're not all equally well trained and not everyone speaks english but they mean well and they try hard. Don't get room 106!Really friendly staff.

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